Privacy Policy

At Expa (also referred to as "Expa", "we", "us" or "our"), we are committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose and safeguard the personal information of users of our website domain expahealth.com ("Site"), mobile application ("App"), and associated services (collectively, the "Services").

By using our Site, App or Services, you agree to the collection, use and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please discontinue use of our Services.

Information We Collect

We collect personal information from you directly, automatically when you interact with our Services, and from third-party sources including government entities and public records databases.

Information Provided Directly

• Registration data like name, email, phone number, age, username, password when creating an account
• Profile data like resume, work experience, licenses, certifications for clinicians
• Contact details and communications when you contact us for support
• Payment information for purchases or premium services
• Content you post on community forums or submit for courses

Automatically Collected Data

• Usage data like browser type, IP address, pages visited, time spent
• Location data from your mobile device
• Cookie data and online identifiers
• Interaction data with our website, app, and digital channels

Data From Third Parties

• Public records data about clinician licenses and certifications from government entities
• Data from references or employers identified by clinicians
• Social media profile data if you login via a social account
• Data from analytics partners that help us understand website and application engagement

How We Use Information

We use the information we collect for the following purposes:

• Providing our Services and facilitating matching of clinicians with employers
• Processing transactions and customer support
• Personalizing content and experiences
• Marketing and advertising our offerings
• Research, product development and improvement
• Legal compliance and protecting rights and safety
• Identifying and evaluating potential job candidates for our customers through analysis of interactions with our owned channels (website, app, agents)
• Building profiles of users who engage with our Services to better match candidates with employment opportunities
• As otherwise disclosed at the time of collection

We may anonymize or aggregate data, which we may use and share for any purpose.

Candidate Identification and Matching

We use third-party services to analyze how users interact with our website, app, and other digital channels. This analysis helps us identify individuals who may be suitable job candidates for our customers. This process involves:

• Tracking user engagement across our owned digital channels
• Creating profiles based on interaction patterns and submitted information
• Using algorithms to match potential candidates with employment opportunities
• Sharing anonymized or aggregated candidate data with our customers

Sharing and Disclosure

We are committed to protecting your privacy and personal information. We share personal information in the following limited circumstances:

• With service providers that assist in operating our Services
• With third-party analytics and candidate identification services that help us match job candidates with employers
• In corporate transactions like mergers or acquisitions
• To comply with legal requirements and protect rights and safety
• With consent or as otherwise disclosed at the time of collection

We do not share our users' names, email addresses, or mobile numbers with third parties, including employers on our platform or recruiters we're working with, unless the user explicitly consents to such sharing.

We do not sell personal information. We may share anonymized or aggregated data that cannot be used to identify individual users.

Your Choices and Rights

You can update your account details by logging in. Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Opt-out of sales of their personal information by us
• Request access to the personal information we have collected about them
• Request deletion of their personal information, subject to exceptions
• Not be discriminated against for exercising these rights

California residents may submit requests related to their CCPA rights by filling out the form or emailing [email protected]. We will verify requests before processing.

Most browsers provide options to restrict tracking technologies like cookies. Note this may impact some functionality.

You may unsubscribe from marketing emails using the link provided.

Cookie Consent and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. We use this information to improve our Services, personalize your experience, and identify potential job candidates. You can manage your cookie preferences through our Cookie Consent Manager on our website.

Data Retention and Security

We retain personal information for as long as necessary for our business purposes, subject to legal requirements. We use technical, administrative and physical security measures to protect the information we collect.

Third-Party Sites and Services

Our Services may link to third-party websites and services that have their own policies. We are not responsible for their privacy practices.

Children's Privacy

Our Services are not directed at children under 13 and we do not knowingly collect personal information from children under 13.

Updates

We may update this Policy from time to time by posting the revised version on our Site. Your continued use constitutes acceptance of the updated Policy. For significant changes, we will provide reasonable notice, such as through a website notice or email.

Contact Us

If you have any questions or concerns about this Policy or our data practices, please contact us at [email protected].